Delivery, Shipping & Returns
 

Despatch
We aim to despatch your order within 3 working days but in times of heavy volumes may need 7-10 days to process.

Delivery Options: We offer you a range of delivery options for your products. Our delivery options are:

• Australia Post Regular Parcels

• Australia Post Pack and Track

International customers please note that you will also be issued with a shipping number. The purchaser is responsible for ensuring their purchases meet customs regulations for their country.  TanBomb will not be responsible for customs duty charged or refusal of entry.

Responsibility: Once the goods have been accepted for delivery by Australia Post that we cannot be responsible for the delivery. Please ensure that the shipping address you provide is complete & accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping cost incurred by us due to incorrect address details provided.

Events beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

• Strikes or other industrial action.

• Civil commotion, terrorism or threat of, war or threat or preparation for.

• Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.

• Disruption to supplies or delivery methods.

• Acts of government or regulatory bodies.

• Disruption to public or private telecommunications networks.

Customs and Border Control: Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

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Cancellations, Order Combination and Returns

Cancellations: We aim to dispatch orders within 3 working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do wish to cancel an order, you must advise us urgently via email to info@tanbomb.com.au you would like to change anything about an order you must also contact us urgently via email to avoid having to pay for delivery again. Please choose carefully. We cannot be held responsible if you change your mind.

Returns: As our products are of a personal care nature we do not accept returns or exchanges of opened, and/or used soap, so please choose carefully. If you wish to return your unopened soap it must be returned within 14 days, with undamaged packaging. The customer will be liable for the cost of return shipping. Please email  and we will provide you with the appropriate return address.

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Damaged/Faulty Parcels
We're extremely sorry if the Tan Bomb products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en-route to your house. We also  very very occasionally may make a product that is faulty (please be understanding as we are all aiming to provide 100% all the time, but we are human and not making things in a factory style) If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us.

Nothing in these Terms and Conditions affects your statutory rights.